FAQ

Frequently Asked Questions (FAQs)

About Woven & Watch'd

  1. What is Woven & Watch'd?
    Woven & Watch'd is an independent brand founded in 2025, dedicated to bringing you high-quality streetwear, primarily hoodies, and distinctive watches. We're built on the principle of individual expression, offering pieces that help you define your unique style.

  2. What does "Woven & Watch'd" mean?
    "Woven" represents the craftsmanship and style found in our apparel, from the threads of our hoodies to the fabric of street culture. "Watch'd" signifies the timeless precision of our watches, but also a commitment to being present, aware, and setting your own pace in the world. Together, it speaks to curated style and mindful living.

Products & Sizing

  1. What kind of hoodies do you sell?
    We specialize in modern streetwear hoodies, focusing on comfort, unique designs, and quality materials. Our collection features a range of styles from bold graphic prints to minimalist essentials, all designed to make a statement.

  2. What kind of watches do you sell?
    Our watch collection features contemporary designs that blend functionality with modern aesthetics. We offer a curated selection of timepieces that complement a streetwear lifestyle, focusing on clean lines, reliable movements, and durable materials.

  3. How do I choose the right size for hoodies?
    We know sizing can be tricky! Each product page features a detailed size chart with measurements (e.g., chest, length, sleeve). We recommend measuring your favorite hoodie and comparing it to our chart for the best fit. If you prefer an oversized look, consider sizing up.

  4. Are your watches water-resistant?
    Water resistance varies by watch model. Please check the individual product description for specific water resistance ratings (e.g., 3ATM, 5ATM). We generally advise against prolonged water exposure unless explicitly stated for a particular watch.

Orders & Shipping

  1. How long does shipping take?
    Processing typically takes 1-3 business days. Once shipped, delivery times vary based on your location:

    • Domestic (US): 3-7 business days
    • International: 7-21 business days
      You'll receive a tracking number via email once your order ships.

  2. Do you ship internationally?
    Yes, Woven & Watch'd is proud to offer international shipping! Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country.

  3. Can I track my order?
    Absolutely! Once your order has been processed and shipped, you will receive an email confirmation containing your tracking number and a link to monitor its progress.

Returns & Exchanges

  1. What is your return policy?
    We want you to love your Woven & Watch'd gear! If you're not completely satisfied, you can return unworn, unwashed items in their original condition with tags attached (for apparel) or original packaging (for watches) within 30 days of delivery for a full refund or exchange. Please see our dedicated [Returns Policy Page - Link this to an actual page on your site] for full details and instructions.

  2. How do I initiate a return or exchange?
    To start a return or exchange, please visit our [Returns Portal - Link this to your returns portal or contact page] or contact our customer service team at [Your Customer Service Email Address] with your order number and reason for return.

  3. What if my item arrives damaged or defective?
    We stand by the quality of our products. If you receive a damaged or defective item, please contact us immediately at [Your Customer Service Email Address] with photos of the issue. We'll be happy to arrange a replacement or refund at no extra cost.

Care & Maintenance

  1. How should I care for my Woven & Watch'd hoodie?
    To keep your hoodie looking its best, we recommend machine washing cold, inside-out, with like colors. Tumble dry low or hang dry to preserve the print and fabric quality. Do not iron directly on graphics.

  2. How do I care for my watch?
    To maintain your watch's longevity, avoid exposing it to extreme temperatures or chemicals. Clean the case and strap with a soft, dry cloth. For specific care instructions related to water resistance or strap material, please refer to the product description.

Contact & Support

  1. How can I contact customer service?
    You can reach our customer service team via email at [Your Customer Service Email Address]. We strive to respond to all inquiries within 24-48 business hours.